What’s Covered

• Product Warranty covers defects in materials or manufacturing—typically valid for 10–25 years depending on the component.

• Performance Warranty ensures your system maintains a guaranteed energy output (e.g. ≥ 80–90%) over 25 years shop.waaree.com+4Clean Energy Reviews+4Solar Medix+4.

• Workmanship / Labor warranties cover installation quality, usually for 5–10 years, and may be backed by insurance to stay valid even if your installer goes out of business shop.waaree.comsunsave.energy.

Step 1: Gather Documentation

Prepare these crucial items before submitting a claim:

• Proof of purchase and installation details

• Warranty certificate and coverage start dates

• System performance logs or monthly generation data

• Photos or video of visible faults (e.g. cracked panels)

• Maintenance or service records Solar Medix+2The Lifetime Warranty+2Clean Energy Reviews+2sunsave.energy

Step 2: Contact Installer or Manufacturer

Send a written claim—typically via email—to your installer or directly to Axion Solar Energy:

• Describe the problem clearly and include system serial numbers

• Attach supporting documents: performance data, images, purchase proof, and installation location

If your installer is unavailable or out of business and you purchased from an insured manufacturer, you may approach the manufacturer directly .

Step 3: Initial Assessment

• The installer or manufacturer reviews your submission (typically within 1–3 business days).

• They determine coverage eligibility and advise on next steps .

Step 4: Schedule Technical Evaluation

• A certified technician will inspect the system (often within 1–2 weeks after approval).

• This involves on-site inspection or detailed remote diagnostics.

• Avoid DIY fixes or unauthorized service calls—these may void your warranty .

Step 5: Resolution Planning

Upon evaluation, your provider will propose one of the following:

• Repair of the faulty component

• Replacement with equivalent parts

• Refund or prorated compensation depending on remaining warranty period and performance loss .

The resolution process generally takes 3–8 weeks, varying by issue type (e.g. inverter faults vs long-term performance degradation) .

Step 6: Submit and Follow Up

• After filing the claim, follow up at least once a week with your claim reference number.

• Keep a log of all communications (dates, names, channels) and document any new developments .

Preventing Void Situations

Some common warranty pitfalls include:

• Unauthorized system modifications or non-approved third‑party components

• Physical damage from improper cleaning or maintenance

• Failure to register your system or maintain required inspection records

• Using unqualified contractors for repairs